Terms of Service

01The agreement

These Terms of Service (“Terms”) form a binding agreement between you and Me Rigani Productions, Inc., a California corporation doing business as GetDale (“Dale,” “we,” “us,” or “our”), regarding your use of the Dale service.

By creating an account, subscribing, or otherwise using Dale, you accept these Terms and our Privacy Policy. If you are using Dale on behalf of a business or other organization, you represent that you have authority to bind that organization to these Terms, in which case “you” refers to that organization.

If you do not agree to these Terms, do not use the service.

02Definitions

• Service means the Dale software, AI voice agents, SMS automation, dashboard, and related tools we make available to you.
• Client means the business or person who subscribes to Dale.
• End User means a customer, lead, or other third party who calls, texts, or otherwise communicates with the Client through Dale.
• Client Content means information, recordings, contacts, and materials the Client uploads to, configures within, or generates through Dale.
• Subscription Term means the recurring period for which the Client has paid for the Service (typically monthly).

03Eligibility

You must be at least 18 years old and legally able to enter into binding contracts to use Dale. The Service is intended for use by businesses and is not designed for personal or household use. You must provide accurate and complete information when creating your account.

04Your account

You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. Notify us immediately at support@getdale.ai if you suspect unauthorized access.

You agree not to share your account with anyone outside your business or to allow more than the number of authorized users permitted under your subscription plan.

05Subscription & billing

Plans and fees

Dale is offered as a recurring subscription. Fees, features, and any limits applicable to your plan will be presented to you at the time of purchase and are incorporated into these Terms. Founding-member pricing, if offered, is locked for the duration of an unbroken active subscription on that plan.

Billing and auto-renewal

• Subscriptions automatically renew at the end of each Subscription Term until canceled.
• You authorize Dale and our payment processor (Stripe) to charge your payment method on file at the start of each renewal term.
• If a payment fails, we may suspend the Service until the issue is resolved. We may retry charges and may attach a reasonable late fee where permitted by law.
• Fees are stated in U.S. dollars and are exclusive of applicable taxes, which you are responsible for.

Refunds

Except where required by law, subscription fees are non-refundable. We do not pro-rate refunds for partial months.

Price changes

We may change subscription pricing at any time, but any change will not take effect for an existing Client until the start of the next renewal term following at least 30 days' written notice (email is sufficient).

06Cancellation & pause

You may cancel your subscription at any time through your account or by contacting support@getdale.ai. Cancellation takes effect at the end of the current Subscription Term — you will retain access to the Service until then, and you will not be charged for the next term.

If we offer a Pause option, you may temporarily suspend your subscription at the reduced rate disclosed at the time of pause. While paused, your phone number, configuration, contacts, and historical data are preserved, but inbound call answering and SMS automations are disabled. You may resume at any time. We may impose reasonable limits on the duration or frequency of pauses.

07Client responsibilities

As a Client, you are responsible for:

• Lawful use of Dale, including compliance with all federal, state, and local laws applicable to your business and your communications with End Users;
• Telephone and SMS compliance, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM, the FCC's call recording rules, and any state laws governing call recording, SMS marketing, and consumer notice;
• Obtaining required consent from End Users before sending them SMS messages or calling them on a recorded line, where consent is required by applicable law;
• Honoring opt-out requests from End Users promptly;
• The content of any message, voice script, or automation you configure, approve, or send through Dale;
• The accuracy of business information you provide for use in calls, messages, and bookings;
• Your relationships with End Users, including the goods or services you sell to them and any disputes that arise.

08SMS & voice service terms

Dale uses licensed third-party telecommunications providers to deliver SMS and voice services. Use of those providers is subject to their messaging policies and applicable telecommunications law.

Recording disclosure

Calls handled by Dale are recorded. Our default agent configuration includes an opening disclosure informing the caller that they are speaking with an AI assistant and that the call is being recorded. You may not disable, alter, or shorten this disclosure in a way that conflicts with applicable two-party-consent recording laws. California is a two-party-consent state.

AI disclosure

You agree that Dale's AI agent will identify itself as such at the start of each call. You will not configure, prompt, or instruct the agent to misrepresent itself as a human.

Number provisioning and porting

We provision phone numbers through our telecommunications partners. Numbers obtained through Dale remain assigned to your account during your active subscription. Number portability is subject to carrier rules and may not be available in all cases.

Service availability

Dale aims for high availability but does not guarantee uninterrupted service. Telecommunications carriers, AI providers, and other third-party systems may experience outages. We are not liable for missed calls, delayed messages, or other failures caused by upstream service providers, carrier issues, or events outside our reasonable control.

09Acceptable use

You agree not to use Dale to:

• Violate any law, regulation, or third-party right;
• Send unsolicited marketing messages, spam, or other communications prohibited by the TCPA or CAN-SPAM;
• Engage in fraudulent, deceptive, or misleading practices, including impersonating a human when using the AI agent;
• Harass, threaten, or harm another person;
• Distribute malware, viruses, or other harmful code;
• Attempt to reverse-engineer, decompile, or otherwise derive the source code of the Service, except to the extent that applicable law expressly permits;
• Resell, sublicense, or white-label the Service without our express written permission;
• Use the Service to build a competing product;
• Bypass any security or access control;
• Use the Service in industries or for purposes prohibited by our telecommunications partners (including, without limitation, certain regulated industries and high-risk message categories).

We may suspend or terminate your account for violations of this section, with or without notice, depending on the severity of the violation.

10AI & automation disclaimer

Dale uses artificial intelligence, including third-party large language models, to generate responses, summaries, and scheduling decisions. AI systems are probabilistic and may occasionally produce inaccurate, incomplete, or unexpected output. You acknowledge that:

• You are responsible for reviewing AI-generated outputs before relying on them for binding business decisions;
• Dale does not provide professional advice (legal, financial, medical, or otherwise) through its AI agent;
• AI scheduling, transcription, and information extraction may contain errors and should be verified for high-stakes use cases;
• The AI agent's identity, capabilities, and the fact that calls are recorded must be disclosed to End Users as configured by Dale's default scripts.

11Intellectual property

We own all right, title, and interest in and to the Service, including the Dale brand, software, models, prompts, dashboards, documentation, and all related intellectual property. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your active subscription, solely for your business purposes.

We welcome feedback. If you provide suggestions, ideas, or other feedback about the Service, you grant us a perpetual, royalty-free license to use that feedback without obligation to you.

12Client content

You retain ownership of Client Content. You grant us a limited license to host, store, transmit, display, and process Client Content as necessary to provide and improve the Service, including processing through the subprocessors identified in our Privacy Policy.

You represent that you have all rights necessary to upload and use Client Content within the Service, and that Client Content does not violate any law or third-party right. You are solely responsible for the content of communications you configure or send through Dale.

We may, but are not obligated to, review Client Content for compliance with these Terms. We reserve the right to remove or refuse to transmit content that we reasonably believe violates these Terms or applicable law.

13Third-party services

Dale integrates with and depends on third-party services, including those listed in our Privacy Policy. Your use of those services may be subject to their own terms. We are not responsible for the acts, omissions, or content of third-party services, and we make no warranties about their availability or performance.

14Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR TRADE USAGE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS, OR THAT AI-GENERATED OUTPUTS WILL BE ACCURATE, COMPLETE, OR APPROPRIATE FOR YOUR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES; IN THOSE JURISDICTIONS, THE EXCLUSIONS ABOVE APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

15Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER DALE NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN DAMAGES; IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

16Indemnification

You agree to defend, indemnify, and hold harmless Dale and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service;
• Your violation of these Terms;
• Your violation of any law or third-party right, including TCPA or call-recording laws;
• Client Content, including communications you send to End Users;
• Disputes between you and any End User.

17Termination

You may terminate your subscription at any time as described in the Cancellation section. We may suspend or terminate your access to the Service, with or without notice, if you violate these Terms, fail to pay fees when due, or use the Service in a way that creates legal or reputational risk to Dale, our partners, or our Clients.

Upon termination, your right to access the Service ends. We will retain or delete Client Content as described in our Privacy Policy. Sections of these Terms that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, and governing law — will survive.

18Governing law & disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. The federal and state courts located in Los Angeles County, California, will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to personal jurisdiction in those courts.

Before filing any legal action, you agree to first contact us at support@getdale.ai and attempt in good faith to resolve the dispute informally. We will do the same.

You and Dale agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding, except where prohibited by law.

19Changes to these terms

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects when changes took effect. For material changes, we will provide reasonable advance notice (typically by email or in-app notification at least 30 days before the change takes effect, except where a shorter period is required by law or to address a security or compliance issue).

Your continued use of the Service after the effective date of updated Terms constitutes acceptance of those Terms.

20Contact

Questions about these Terms? Contact us:

• Email: support@getdale.ai
• Mail: Me Rigani Productions, Inc., dba GetDale, 4210 York Blvd, Los Angeles, CA 90065